性能度量的质量卫生保健:立场观点的员工练习在摩洛哥的初级卫生保健机构。
对象。我们研究的主题涉及测量性能的初级卫生保健设施“PHCF”。我们的目标是如何评估的性能质量的方法在“PHCF”演员的感觉。方法。数据收集是通过问卷调查员工ESSP练习。该问卷包含三个部分根据Donabedian模型(结构、过程和结果),了解七个领域。第一部分涉及结构的质量计划、领导力和人力资源管理。第二部分涉及流程的流程管理,监控和分析。第三部分处理的结果质量和用户的满意度。结果。 We note significant differences in the perception of the quality of the care of the health workers general. The steps of ACQ remain a good tool to improve the quality of the care. The satisfaction of the population remains high with a performance of (74 %), the steps of ACQ are effective tools of the organizational change, the impact on the change of professional practices for our case (68 %) have this image, which varies, enters average and low on the CQ. Continuity and integration of the care are assured only in 34 % of the cases.
Zaadoud B
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