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地方当局利用电子政务改善服务提供:奇ungwiza市的案例

摘要

本研究基于对地方当局使用电子政务改善服务提供情况的评估:以Chitungwiza市为例。研究目标是找出电子政务系统的好处，找出奇ungwiza市在实施和使用电子政务系统方面面临的挑战，并提供可能的策略，可以用来改善所面临的一些挑战。这项研究仅限于Chitungwiza受访者。文献综述重点描述了电子政务、电子政务的好处、地方当局在使用电子政务时面临的挑战、地方当局在实施和使用电子政务时可以采取的策略以及不同国家其他地方当局对电子政务系统的使用。采用描述性研究设计。采用分层随机抽样的方法选择调查对象。研究的样本是50名受访者，其中10名员工，10名高级管理人员和30名居民。采用问卷调查和个人访谈作为研究手段。从问卷和访谈中获得的总体回复率为84%。进行数据展示和分析。 Findings obtained from the research study were presented in tables, graphs and pie-charts followed by the analysis. Major findings of the research were that, Chitungwiza Municipality is faced with financial shortages, lack of adequate machinery and minimum support from the government so as to fully implement and use e-governance system to improve service delivery. The council does not have its website where people can access information. Some of the council departments do not have adequate computers and some no longer function well. People have limited knowledge on e-governance and they do not have adequate knowledge on the benefits of using e-governance system. Strategies that can be adopted by Chitungwiza Municipality to implement and use e-governance include engaging public private partnerships, training of personnel, increasing awareness to the public on e-governance, and city twinning. Lastly recommendations were made which include, efforts should be made to ensure that e-governance system is taken aboard by the Municipality in years to come in order to improve service delivery to the public through advanced use of internet and council website, the council need to plan and have a council website so as to make services accessible to the citizens ,training of staff should be done so that they can gain deep understanding on the benefits of e-governance and the council should make use of public private partnerships and city twinning so as to acquire financial and other resources in order to implement and use e-governance system to improve service delivery.

Patson Tapiwa Matimati, Naome Rajah

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